Terms and Conditions

Most orders will be shipped via Fed Ex Ground Service. Orders of larger items/quantities to be shipped by common carrier at a rate to be determined. Please call us regarding your special delivery needs.

Orders are considered placed when deposit payment has been received.    As with all custom orders, a 50% deposit is required to begin production and balance is due upon completion and prior to shipping.  Normal lead times are 8-10 weeks from the time the deposit payment is received.

All sales are final unless approved by Old World Traditions.  If a return is approved a restocking fee of 20% will be charged.

• All items are insured for their full amount!
• Buyer is responsible for the inspection of all merchandise upon arrival! 
• Buyer is responsible for taking the following action in case of damage:

1. Take note (in writing) of any external damage to the carton(s).  Photographs are helpful!
2. You must notify Old World Traditions within 48 hrs. of receiving your fixtures.  You may also be required to notify the shipping carrier within 48 hrs. of receiving merchandise.
3. Buyer may be required to file a claim with  the shipping carrier.  If buyer is required to file a claim with the shipping carrier, he/she will have to follow all of the carrier's instructions.  When the client is required to file a claim with the shipping carrier, he/she will receive reimbursement directly from the carrier.  In this case, buyer is responsible for paying for new replacement items.

All custom finishes carry a 10% surcharge.